SHIPPING & RETURNS
We want you to LOVE our products and your shopping experience and will honor returns and exchanges wherever possible!
We do accept returns within 14 days of purchase. Your order will be eligible for a refund on the original method of payment or store credit. After 14 days, we are unable to accept returns on any purchases.
Once delivered to our headquarters, returns will be processed within 5 business days.
Original shipping fees are non-refundable.
Please send returns to:
Jill + June | PO BOX 8075 | Coburg, OR 97408
All items must be returned to us in their original condition with all original tags still attached. Must be unworn, unwashed, smoke, deodorant and perfume free.
Any items sent back to us that are not in compliance with our return policy will not be refunded.
We strive to ship orders with 2-3 business days. Please understand that during busier seasons shipment times may vary. Standard shipping is 3-5 days and we ship USPS or UPS depending on the weight of your order and where you are located. You will receive a shipment notice with tracking information once your order ships. If for some reason we are backordered on an item you will be notified via the email address you provided when you placed your order.
International shipping is available for limited locations. For a custom quote regarding international shipping, please contact us.
Due to limited quantity of inventory, we do not offer direct exchanges simply because we cannot guarantee that the item you are trying to exchange for will still be available when the return reaches our department.
DAMAGED/ DEFECTIVE/ INCORRECT ORDERS:
Our team checks all items for any damages or defective areas before shipping them out to you and also checks to ensure all items are packed in the order, but we are human and know that we sometimes make mistakes. So, if you happen to receive an item that is damaged or defective or believe something is missing from your order, this is for you!
- Damages must be reported to us prior to using the item. Tags must still be attached.
- All reports must be made within 3 days of receiving your order or it will not be accepted.
- Please contact us immediately at email@example.com and provide us with a picture of the damaged/defective area or the item(s) you believe are missing from your order. Please include your first and last name and order number.
LOST OR STOLEN PACKAGES:
Ownership of packages is turned over to UPS or USPS transfers to the buyer once shipped. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from UPS or USPS along with your order from us, so any shipping issues must be handled by those providers.